Terms of Service

  1. Terms of Service

These terms of service (the “Terms”) govern your use of certain subscription based online services and other services provided by Trendalytics Innovation Labs, Inc. (“Trendalytics” or “We” or “Us”). By accessing the Service (as defined below) or downloading any associated reports, media, materials or “online” or electronic documentation (collectively, “Licensed Materials”), you agree to these terms and the Trendalytics Privacy Policy (“Privacy Policy”), and collectively with the terms, (the “Agreements”). If you are agreeing to these terms on behalf of a Company or legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms, in which case the terms “You”, “Your” or “Client” shall refer to such entity and its affiliates. If you do not wish to be bound by this Agreement, you may not access or use the Service or Licensed Materials.

  1. The Service

Trendalytics helps you analyze, understand, and interpret social media websites (“Social Sites”) and other online content (“Service”).  Trendalytics does not own or control any of the Social Sites, but helps you analyze, understand and interpret information on the Social Sites. Trendalytics does not endorse or vouch for any Trendalytics users, third parties, or the information they share on the Service or the Social Sites. You – like every other user –are responsible for all information that you receive, post, share or analyze on or via Trendalytics, or otherwise. Trendalytics does not verify the accuracy of any information provided by you or other users. Each user is solely responsible for verifying the accuracy and completeness of any information received or transmitted via the Service. Trendalytics does not verify the identity of users, and you are solely responsible for determining the identity and suitability of others who you may choose to share, contact or communicate with you through the Service or via any Social Sites. Trendalytics has the right (but not the obligation), in its sole discretion, to remove or refuse access to the Service to any user at any time in Trendalytics’ sole discretion.

  1. Social Site Content and Links

Trendalytics has no control over any Social Sites. Any agreement between you and a Social Site is not modified by the Agreements with Trendalytics. The providers of the Social Sites may or may not be responsible for the accuracy, currency, or completeness of any information contained in or on their websites. You waive any claim against Trendalytics with respect to Social Sites.

Any and all trademarks and service marks that appear on the Service other than the Trendalytics marks (“Third Party Marks”) are owned by their respective owners. The use of the Third Party Marks on the Service is limited to describing their owners’ respective goods and services. Trendalytics’ use of the Third Party Marks, and Trendalytics’ goods and services, are not authorized by, associated with or sponsored by the Social Sites or the owners of the Third Party Marks.

  1. Eligibility

You must be 18 years of age or older to use the Service. Use of the Service is void where prohibited. You represent and warrant that any information you submit is true and accurate and that you are 18 years of age or older and are fully able and competent to enter into, and abide by these Terms. The Services are not intended for those under the age of 18.

  1. Account Registration, Password and Fees

If you have registered to receive services from Trendalytics through this website, (a) you must abide by all of the terms set forth in the applicable service agreement, (b) you are required to make all payments in a timely fashion, and (c) you are required to provide all requested personal and account/payment information to ensure payment.

When registering for an account, you will provide a username, password and other information that we request (as further stated in the Privacy Policy). You confirm that you are responsible for maintaining the confidentiality of your Trendalytics password. You agree that you are solely responsible for any and all acts and omissions that occur under or via your account or password. Except for your username and password, you are not required to provide us with any other personal information.

Access to the Service is provided to you on a subscription basis. Trendalytics reserves the right to implement fees or change the fees for certain services at any time by providing you notice on the Service or otherwise. When you purchase any Services, you authorize Trendalytics or its third party payment processors to charge the credit card identified by you (which you represent and warrant that you are authorized to use) all applicable fees for your purchase in US dollars, including all applicable taxes, and you agree that Trendalytics can store your credit card information. If Trendalytics does not receive payment from your credit card provider, you agree to pay all amounts due upon demand. Trendalytics may suspend your access to the Services for non-payment or otherwise at anytime. All sales are final and Trendalytics will not issue refunds.

For promotional purposes, we may offer free trial accounts for access to the Service for a limited time and on a limited basis. The free trial ends when the trial period expires (or when Trendalytics ends a free trial in its discretion), after which you may pay to subscribe to the Service. We have no duty to provide free trial accounts, and we have no liability if you cannot obtain a free trial account or if we terminate your free trial account prior to its stated expiration date.

  1. Use Restrictions

You will not: (a) use the Service for internal purposes only and not for any commercial purpose, unless expressly authorized by Trendalytics; (b) access, monitor, or copy any content or information on the Service using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission; (c) violate the restrictions in any robot exclusion headers on the Service or bypass or circumvent other measures employed to prevent or limit access to the Service; (d) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (e) deep-link to any portion of the Service for any purpose without our express written permission; (f) “frame”, “mirror,” or otherwise incorporate any part of the Service into any other website without our prior written authorization; or (g) intentionally or unintentionally violate any applicable local, state, national, or international law or regulation.

  1. Interactive Services

The Service may include interactive features and services, including social networking functionality, forums, message boards, ratings or review functionality, and similar services, in which you may send messages to other internal users that are part of your account, and create, post, or store data, photographs, ratings or reviews, and other content on the Service within your Trendalytics profile (“Interactive Services”). You are solely responsible for your use of Interactive Services and use them at your own risk. By using any Interactive Services, you agree not to post, transmit, distribute, upload, or otherwise disseminate through the Service any of the following:

  • Material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, or fraudulent;
  • Material that violates, or that causes us or our affiliates, subsidiaries, or partners to violate, any applicable law, regulation, or order of any governmental authority in any jurisdiction;
  • Material that infringes or violates, or that may infringe or violate, any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party, or that you otherwise do not have the right to make available;
  • Private or confidential information of any person or entity, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, credit card numbers, and any trade secrets or information for which you have any obligation of confidentiality or material that impersonates any person or entity, or misrepresents your affiliation with the Service or with any other person or entity;
  • Comments that in any way refer to persons under 18 years of age;
  • Viruses, corrupted data, or other harmful, disruptive, or destructive files; or
  • Material that, in our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any Interactive Services or other portions of the Service, or which may expose us or our users to harm or liability of any nature.

We take no responsibility and assume no liability for any material posted, stored, or uploaded by you or any third party, or for any loss or damage to any of that material. Although we have no obligation to screen, edit, or monitor any material posted on or transmitted through the Service, we reserve the right, and have absolute discretion, to remove, screen, and edit any material posted, stored, or transmitted on or through the Service at any time and for any reason without notice.

If you post material on or through the Interactive Service, then, you (a) grant us and our subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, right to use, reproduce, perform, and display such material for purposes of providing the Service; (b) grant us and our affiliates, subsidiaries, and sublicensees the limited right to use the user name for purposes of the Service that you submit in connection with such material; and (c) represent and warrant that you own and control all of the rights to the material that you post, or you otherwise have the right to post such material to the Service; and the use and posting of material you supply does not violate these Terms, will not violate any rights of or cause injury to any person or entity, and will not otherwise create any harm or liability of any type for us or for third parties.

  1. Modifications to the Service

Trendalytics reserves the right to modify, discontinue, and restrict, temporarily or permanently, all or part of the Service without notice in our sole discretion. Neither we nor our suppliers or licensors will be liable to you or to any third party for any modification, discontinuance, or restriction of the Service.

  1. Term and Termination

Your account remains in effect unless you cancel it or unless Trendalytics terminates your account as provided by these Terms. To terminate your account, please email Trendalytics at [email protected]. Notwithstanding any provision of these Terms, we reserve the right, without notice and in our sole discretion, to terminate your account and to block, restrict, and prevent your future access to, and use of, the Service.

  1. Feedback

Any materials, including but not limited to comments, suggestions, ideas, or other information, provided by you in the form of email or other submissions to us (excluding material that you post on the Service in accordance with these Terms) (collectively “Feedback”), are considered Trendalytics confidential information and you hereby grant to us and our subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use your Feedback for any purpose without compensation or attribution to you.

  1. Copyright Infringement

We respect the intellectual property rights of others, and ask you to do the same. It is our policy to terminate the access privileges of those who intentionally or repeatedly infringe the copyright rights of others.

If you believe that your work has been posted on the Service in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the time(s) and date(s) the material that you claim is infringing was displayed on the Service; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

If you believe that your user content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content in your user content, you may send a counter-notice containing the following information to the copyright agent: (1) Your physical or electronic signature; (2) identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; (3) a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and (4) your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in Seattle, Washington and a statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the copyright agent, we may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.

Our designated agent for notice of copyright infringement can be reached at:

Trendalytics, Inc.

Attention: Registered Agent

[email protected]

  1. Trademarks

Trendalytics, the Trendalytics logo, and any other product or service name or slogan contained on the Service are trademarks or registered trademarks of Trendalytics and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the applicable trademark holder. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Service are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply endorsement, sponsorship, or recommendation thereof by us, or vice versa.

  1. Ownership

We, our affiliates, and our suppliers and licensors own all right, title, and interest, including all intellectual property rights, in and to the Services, all data and reports generated by the Service and any underlying technology that enables the Service. Except for those rights expressly granted in these Terms, no other rights are granted, either express or implied, to you.

  1. Third-Party Content

The Service may contain links to Web pages and content of third parties (“Third-Party Content“) as a service to those interested in this information. We do not monitor, endorse, or adopt, or have any control over, any Third-Party Content. We undertake no responsibility to update or review any Third-Party Content and can make no guarantee as to its accuracy or completeness.

Additionally, if you follow a link or otherwise navigate away from the Service, please be aware that these Terms will no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third-Party Content provider to which you navigate from the Service. You access and use Third-Party Content at your own risk.

The Service may contain advertisements and promotions from third parties. Your business dealings or correspondence with, or participation in promotions of, advertisers other than us, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.

  1. Privacy Policy

We may collect registration and other information about you through the Service. Our collection and use of this information is described in the Privacy Policy available by clicking here.  If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined therein.

  1. Indemnification

You will defend, indemnify and hold harmless Trendalytics, its subsidiaries, affiliates, partners and third-party advertisers and their respective directors, officers, agents, employees, licensors, and suppliers from and against any costs, damages, expenses, and liabilities (including, but not limited to, reasonable attorneys’ fees) arising out of or related to material that you provide or post on this website your violation of these Terms, or your violation of any rights of a third party.

  1. Disclaimer of Warranties

YOUR USE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT ACCESSIBLE THROUGH THE SERVICE AND YOUR INTERACTIONS AND DEALINGS WITH ANY SERVICE USERS, IS AT YOUR SOLE RISK. THE SERVICE, AND ALL CONTENT AVAILABLE ON AND THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TRENDALYTICS AND ITS SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TRENDALYTICS DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE SERVICE OR YOUR ACCESS TO ANY CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE WILL CREATE ANY WARRANTY REGARDING TRENDALYTICS THAT IS NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

  1. Limitation of Liability

NEITHER TRENDALYTICS NOR ITS SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF TRENDALYTICS OR ANY SUPPLIER OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THE MAXIMUM TOTAL LIABILITY OF TRENDALYTICS AND ITS SUPPLIERS AND LICENSORS TO YOU FOR ALL CLAIMS UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS THE GREATER OF TWELVE (12) MONTHS FEES PAID OR $100. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  1. Consent to Electronic Communications

By using the Service, you consent to receiving electronic communications from us. These communications may include notices about your account and information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

  1. General Legal Notices

Our failure to act in a particular circumstance does not waive our ability to act with respect to that circumstance or similar circumstances. Any provision of these Terms that is found to be invalid, unlawful, or unenforceable will be severed from these Terms, and the remaining provisions of these Terms will continue to be in full force and effect. The section headings and titles in these Terms are for convenience only and have no legal or contractual effect. Any provision in these Terms that by its nature should survive the termination of your license to access the Service or any termination of these Terms (including, without limitation, provisions governing indemnification, limitations on liability, disclaimers of warranty, and ownership of intellectual property) will continue to remain in full force and effect after any such termination.

These Terms are governed by the laws of the State of New York, excluding conflict of laws principles. Any controversy or claim arising out of or relating to the Service or these Terms must be commenced within one year after the claim arose and will be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in New York, New York and judgment on the arbitration award may be entered into any court of competent jurisdiction. The award of the arbitrator will be final and binding upon the parties without appeal or review except as permitted by New York law. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration.

These Terms, including all Policies, constitute the entire agreement between you and Trendalytics concerning the Service. These Terms supersede all prior agreements or communications between you and Trendalytics regarding the subject matter of these Terms.

  1. Questions & Contact Information

If you have any questions or concerns about the Service, or these Terms, you may contact Trendalytics via email at [email protected] or write us at:

Trendalytics Innovation Labs, Inc.

ATTN: Legal

524 Broadway

New York, NY 10012

Effective as of May 24, 2018